About

FAQ

• Where is the store based?

  Hernando, FL

• Who are you?

  I am Randi Carlton. I am currently a stay at home Mom of 4 kids, and wife to the best Husband. I started quilling as a hobby for scrapbooking 11 years ago. I love everything about creating fun pictures out of little strips of paper. I sew on the side. I only list items I am proud of, and hope you enjoy everything you see on my site. Everything here is made by me!

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• What if I wanted something in a different color?

  You can e-mail me and see what colors I have. I normally have multiple colors hanging around and we could try to create something that you would like. Please remember these are made by hand so it may take me 1 week to create an item.

  [email protected]

• What are you working on now, is anything new coming out soon?

  You can check in to see what is happening on my facebook page at https://www.facebook.com/LadyLacksDesigns you can also follow me on twitter @LadyLackDesigns

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.